Production Time vs. Shipping Time

Production Time

Because of the various custom products we offer, the production time varies from item to item. The production time includes how long it takes to customize your item, generate a proof, and/or print an order if necessary. This also applies to items being created by the many companies we represent, all of which have a variety of "production" times. Most customized items are produced within 10 business days at which time we will ship your order based on your preferred shipping method. Non-personalized, in-stock items will be produced and shipped out within 3 business days. We will notify you if your item is on backorder.

Shipping Time

Our standard shipping includes the U.S. Postal Service, FedEx, and UPS Ground. Once your order is produced, it will be shipped based on your preferred shipping method. A tracking number will be emailed to the address you provided once your order has shipped. From our online store to most of New England and the West Coast will take 4-5 business days. The Mid Atlantic, Southwest and Midwest will take 2-4 business days.

Return Policy

We are proud of our Swoozie's product assortment and want you to be perfectly satisfied with your purchase. All of Swoozie's products are guaranteed. If you are not satisfied for any reason, we will gladly provide a refund for your order. Sorry, we cannot accept returns on any personalized, monogrammed, special order items, sale items or on items damaged through normal wear and tear. In the event that your merchandise is damaged upon arrival, please notify us within twenty-four (24) hours so that we may replace the damaged merchandise.